Frequently Asked Questions About Our Terms
Tap 'Forgot Password' on the login page and enter your registered email. We send a reset link within seconds. Click it, create a new password, and log back in. If you don't see the email, check your spam folder or contact our support team.
No, each person can open only one kembang slot account. If we find duplicate accounts tied to the same phone number or email, we'll close extras and hold any balance until you verify which account is yours.
All our games from live dealers and slot studios go through random number generation and regular audits. Our terms say we'll never alter game odds for individual players. You can check game rules inside the lobby under each game title.
We keep a complete record of every deposit and withdrawal on your account for fraud detection and legal reporting. You see this history any time inside your account wallet. We store it for as long as you're with us, then for legal retention periods after.
When you ask to close your account, we process any remaining balance as a withdrawal to your registered payment method (DANA, OVO, GoPay or QRIS) within two business days. Once closed, you can't reopen the same account.
Your account terms follow your location at sign-up and your registered address. Access depends on local law where you are at that moment. If you travel, your account stays active, but some games or deposits may not be available; contact support to confirm what's open to you.
Yes, head to your account settings and update your payment method from DANA, OVO, GoPay or QRIS to another option we support. The change takes effect on your next deposit or withdrawal. All pending payouts go to the old method until they clear.
